Thu. Jun 1st, 2023

Before you can make phone calls, you won’t be allowed to do so.

Are you getting a “SIM Not Provisioned” or “SIM Not Provisioned mm#2” error when you insert your SIM card? This article will explain why this error message is appearing and offer 8 possible solutions.

This error means that your phone isn’t recognizing the SIM card. You’d then be unable to send or receive voicemails or use cellular data or do other activities that require a SIMcard. This is how you should be addressing your situation.

Let’s first discuss this error and the causes.

What does Sim not Provisioned mean?

If your Android or iOS device reports that your SIM isn’t provisioned it means there’s an issue preventing your SIM card from connecting to its carrier network. The carrier provider may not have activated or registered the SIM card if it is new.

This error could also occur if you:

  1. Your SIM card has been blocked by the carrier network
  2. It is currently experiencing network downtime, especially with SIM card activation.
  3. The SIM card is being used in an unsupported area that is not within the coverage area of the carrier provider.

How can you correct this error? Let’s get on with it.

1. Enable Airplane Mode


Turn your phone to airplane mode and wait for a while before turning it back on (airplane mode). This will reconnect your device to your cellular carrier, and fix the “SIM not provisioned” error.

Tap the airplane icon in your phone’s Notification Drawer for Android or Control Center for iPhone.

To disable airplane mode, wait a while and then tap the same icon again. If your phone displays an error message, you can try the next trick.

2. Restart Phone

This problem can also be fixed by rebooting your phone. Wait for your SIM to be activated by the carrier network after the phone turns on. If that doesn’t solve the problem, then it’s time for some laundry.

3. Clean SIM Card and SIM Ports

If there are any foreign materials on your SIM tray, SIM slot/port or SIM card itself, your phone might not be able to activate it. Foreign materials can refer to dirt, grime and dust. These materials should be removed from your SIM card or SIM port.


Clean the SIM tray from your phone and remove the SIM card. We recommend that you turn off your phone before doing this.

To clean the SIM card’s gold contact, use a soft, dry cloth. The SIM card tray slot and slot can be cleaned in the same way. Use gentle pressure to clean the SIM card slot. This will ensure that the metal contacts are not damaged.

You can use compressed air to clean out hollow SIM card ports. You should not blow air into the port using your mouth. Water vapor from your breath can cause damage. Re-insert your SIM card. Make sure that it is properly fitted on the SIM tray, and that it is correctly inserted into the port.

4. You might try another port or phone

Some dual-SIM smartphones will display an error message indicating the problem SIM card. For example, it may say “SIM 1 is not provisioned” (or “SIM 2 is not provisioned”) Switch the SIM card affected to another SIM slot on the phone to see if it solves the problem.


If the error persists try inserting your SIM card onto another smartphone. If the error persists, it could be a problem with your SIM card slot or cellular antenna. To have your phone checked for hardware damage, visit an authorized service center.

If other devices fail to recognize your SIM card, please contact your cell carrier (see Method #7).

5. Updating Carrier Settings

Installing the carrier settings update could fix your problem. There are many functions in Carrier Settings. Your device will be updated via carrier settings updates when your cellular carrier adds new features, such as WiFi calling. These settings are used to power basic functions such as phone calls, SMS, and mobile data. Your phone.

Your phone can also receive bug fixes to fix cellular connectivity problems via carrier settings updates. These updates will usually be automatically installed once you insert a new SIM into your phone. Sometimes you will be prompted to update your cellular network.

Sometimes, you will need to manually check your cellular settings for updates. You can follow the steps below to do it.

Note: Installing carrier settings updates require Wi-Fi or mobile data connection.

Update Carrier Settings on iPhone

Go to Settings > General > about to check for an option that will allow you to change your carrier settings. This option is not available on your iPhone’s page.05-iphone-settings-menu-06-iphone-general-settings-menu-1

Update Carrier Settings on Android

Navigate to Settings About phone, and look for an Update profile link. This option is available on some Android devices. Go to Settings > SystemAdvanced System Update.


If neither page shows a carrier settings update, you might check to see if your phone has a Carrier Settings page. This page may contain the Settings Cellular network Carrier set. You can also search for “carrier setting” by using the search box located on the Settings page.

If you can’t manually update your phone, it most likely has the latest carrier settings.

6. Update Carrier Services App (for Android)

An app within the Android operating system handles cellular handshakes between your phone’s carrier network and your Android phone. This app is called the Carrier Services App. If the app contains a bug that prevents your phone from communicating with the carrier, you might get an “SIM not provisioned” error.

Follow these steps to update Carrier services on your Android smartphone.

  1. Select Apps and notifications from the Settings menu.08-android-settings-menu-apps-notifications-1
  2. Tap View All Apps.09-android-apps-notifications-1

Note This option is available on some Android devices as App Info.

  1. Next, tap on the three dots menu icon in the top-right corner and choose Show System.10-android-app-info-page-111-android-app-info-page-1
  2. Scroll through the apps to select Carrier Services.12-android-system-app-1
  3. Click the Advanced option.13-carrier-services-app-android-1
  4. Scroll down to the Store section, and tap App Details.14-carrier-services-app-android-2

This will take you to the Carrier Services page on Google Play Store.

  1. To install the latest version of the app, tap the Update icon.

Restart your phone if the “SIM Not Provisioned” error persists even after updating the app.

7. Contact SIM Card Provider

If none of the above solutions solve the problem, there is one more option: get help! For further assistance, contact your cellular carrier company via email, social media or telephone call. Ask your cellular carrier company if your SIM card has been activated or registered on their network. Also, let them know what steps you have taken to resolve the issue.13-carrier-services-app-play-store-cropped

Restore SIM Card Functions Easily

You should now be able to get your SIM card back in working order. You may need to contact your network provider if you are still having trouble with the “SIM Not Provisioned” error.

By admin

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