These are sure to work. Your Android tablet or smartphone is connected to Wi-Fi but you cannot access the internet. You cannot visit websites, stream music, or send messages to friends. A notification center pops up about a minute later with a “WiFi has no Internet access” error.
The problem is often caused by the network source, which could be your Wi-Fi router (or ISP). Your device’s network settings and settings could also prevent internet access. We’ll show you 11 ways to get internet access back on your affected Wi-Fi network.
1. Register to the Network
Some Wi-Fi networks may not be free. You may need to sign up with your email and complete some tasks (e.g., watch ads) before you can access the internet. These Wi-Fi networks can be called “Captive Portals” and “Captive Networks”.
This type of network will cause your Wi-Fi icon to disappear from your Status Bar when it is connected. You should see a notification asking you to sign in. To access the internet over the network, tap the notification. Follow the instructions on this page. For login credentials, complete the task or contact the network administrator.
To sign in, you can go to Settings > Internet > WiFi.
Alternativ, tap the gear icon next to the Wi-Fi network and then tap login.
2. Make sure you check your internet plan
If you exceed a certain usage threshold or exhaust your data plan, your Internet Service Provider may suspend your internet access. You should verify the validity of your internet service plan, especially if it is capped. Also ensure you have enough data volume.
If your ISP experiences a service interruption, such as network congestion, server downtime or extreme weather conditions, you could lose internet access. To confirm that everything is functioning properly on their end, contact your internet provider or carrier network.
3. Verify Router Settings
Many routers allow you to restrict or disable internet access. Look in the admin panel or app of your router to find options such as “Mobile data” and “Internet access”, and ensure they are enabled.
Smart routers can automatically deactivate internet access after a specified period of inactivity. This is a common power management feature found on battery-powered mobile routers (also known as Mi-Fi routers).
Go to the router’s settings to make sure that internet access is not disabled automatically.
4. Do not forget to join the Network
Another effective technique to troubleshoot is this. To access Settings, go to Network and Internet WiFi. Long-press the WiFi connection without Internet. Choose To forget network in the pop-up menu.
Alternatively, tap the gear icon next to the network name. Tap the Forget button.
Go to Wi-Fi settings and join the Wi-Fi network. Tap the network name to enter your password. If you are still having trouble accessing the internet after joining the network, continue to the next troubleshooting steps.
5. You can check your date and time settings
If your device’s date/time settings are wrong, you may have trouble accessing the internet. Go to Settings > > Time & Date on your Android device. Make sure you are using the network-provided times and time zone.
6. You can check your router’s MAC address filter
Your Android device may have been blocked by someone who has accidentally altered the router’sMAC address filter. Even if your device successfully connects to the internet, it may be that someone has tampered with the MAC address filter of the router.
Go to the settings menu of your router and whitelist your device on the network. Navigate to Safety, Access Control, or WLAN (the options may differ depending on the router model), and then check the HTML Address Filtering menu. To restore internet access to your device, click Remove.
Pro tip: To check your Android device’s MAC address, go to Settings > About Phone > Wi-FiMAC Address or Hardware Information.
7. Restart Router
Many connectivity issues can be fixed by power-cycling your modem or router. After a few minutes, unplug the router’s power supply and then plug it back in. Remove and insert the battery for battery-powered mobile hotspot devices. Then, reconnect the phone to the network.
It is important to pay attention also to the status labels and lights on your router. These labels will alert you if there are any problems with your router’s network connectivity. For example, a blinking or static red light could indicate that your network cable is not properly connected. This could indicate that your router’s firmware has been corrupted or is out of date, or that your ISP is having problems. To find out what each status light and its normal status mean, refer to the instruction manual for your router.
8. Restart your phone or tablet
Reboot your phone to see if other devices can access the Wi-Fi network. If the problem persists, it’s likely that your device’s network settings are not working properly. To reset your network, follow the steps in this section.
9. Reset Network Settings
Resetting the network settings on your phone will reset all connection preferences for Wi-Fi, cellular data, and Bluetooth to their factory default. The operation will also clear any previously joined networks. This means that you will need to enter the network credentials again in order to secure Wi-Fi networks.
Before you reset the Wi-Fi network, make sure that you have the password handy. This guide on finding the Wi-Fi password for Android will help you if you forget your password. Here are the steps to reset your device’s network settings.
- Click on Settings > System > Advanced and then tap Reset Wi Fi, mobile & Bluetooth.
- To authenticate the network reset, tap Reset Settings.
- Tap the Reset Options button once more and wait for a success message.
Connect your device to Wi-Fi and verify that you have internet access.
10. The Router should be updated
If your router’s firmware is outdated, it may not transmit internet traffic properly or drop and disconnect the network connection. You can update your router’s firmware by going to its settings menu. Firmware upgrades can resolve connectivity and performance issues.
11. Reset the Router
You can also reset your wireless router to the default settings to resolve connectivity problems. Either a hard reset can be done using a physical reset button or a soft reset via the app or web-based admin panel. Refer to the router’s instructions manual or our detailed guide on how to reset a wireless router.
Note: Resetting a router will reset the network’s credentials, username and password, and other settings (security type and DNS setup, firewall configurations, etc. To factory defaults
Get Internet Access
These are the best troubleshooting options to try if your Android device has no internet access but is connected to Wi-Fi. We are confident that at least one of these suggestions will allow you to regain internet access. Please let us know which one worked for you and if you have questions.